Account access under local law
Our Legal policy explains the conditions attached to using the account, lobby and cashier. Access depends on local law, and we may ask you to complete clear phone verification before account access continues. Your name, contact details and transaction references must remain consistent so we can
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check account ownership and respond to a data request. Choosing DANA, OVO, GoPay or QRIS does not change these conditions; those rails are shown as payment context, while any wallet status still follows the account record. If you use bank transfer or a virtual account, keep
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the payment reference connected to your own account. We may pause an access step when details conflict, when a request needs clarification, or where local law permits a different treatment. Read the wording on this page together with the prompts shown during login and cashier actions.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.